AppleCare for Enterprise
Priority onsite service and 24/7 support for your school to help keep your end-users up and running
AppleCare for Enterprise offers device-level support 24/7 for students and parents, teachers and lecturers, including their personal Apple devices. Whether your school has 50 devices or thousands, Apple can easily support all end users.
Key Benefits
Hardware Coverage
Covers iPhone, iPad, Mac and Studio Display
Fulfilled by Apple Retail and Authorised Service Providers, using only genuine parts
Onsite repairs as fast as the next business day
Mail-in options available
Length of coverage can be chosen as needed, from purchase date of the devices:
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iPad - 2, 3 or 4 years
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Mac - 3 or 4 years
Helpdesk and Support
Available for Students, Parents and Staff
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Direct dial-in support phone number for students and parents
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One-to-one support for any issues related to Apple hardware and software
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Includes coverage for personal accounts, settings and devices across all Apple products - even personally owned
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24/7 support - local language during regional business hours, English at all other times
Service Pool
Repair or replace like-for-like products at no additional cost
Fulfilled by an Apple Authorised Service Provider
Two Service Pool sizes to best suit your customers' business needs:
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Service Pool - 5% iPhone or iPad and 2% Mac or Studio Display
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Service Pool+ - 10% iPhone or iPad and 4% Mac or Studio Display