Technical Support & Managed Services

Create the complete technical support or managed service solution for your school.

We offer a broad range of IT support services, from hardware and software support, to complete Managed Service solution. We believe that IT support should always be anticipated to make sure you can focus on teaching and learning. 

Create your own sustainable IT development strategy over 3, 4 or 5 years.

Our Technical Support Services

We utilise advanced pro-active 27/7 Remote Management & Monitoring (RMM) services, which we can use to easily and effectively monitor and manage the health of your servers. This system allows us to maximise your server's uptime while being able to anticipate problems before they become issues to users, which can then create downtime.

      The full menu:

  • Certified Technical Engineers

  • Strategy

  • IT Health Check

  • Hardware & Software Support

  • Hardware Repair

  • Helpdesk (Email, Phone, Remote Support)

  • Wifi & Networking

  • Broadband & Web Filtering

  • Back up

  • 24/7 Server & Network Monitoring

  • Asset Management & Tracking

  • Installation & Deployment

  • Audio Visual

  • Consistent Evaluation & Reporting

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We helped these schools and can help you too!


Layton Primary School

JTRS provide the complete technical support for Layton Primary School, including unlimited remote and telephone support and an on-site engineer. A strong technical infrastructure is a key to the success of any 1:1 iPad programme and we have worked hard to ensure that Layton is set up with all of the latest innovations, including DEP, Apple School Manager, and Apple Classroom. Our expertise as an Apple Solution Expert also enables us to help Layton plan ahead and support the ongoing development of their 1:1 programme. 

Barnton Primary School

Barnton Primary School is a large primary school based in Cheshire. We have provided them with a whole school technical support since 2015. Barnton's support service includes:

  • 24/7 Server & Network Monitoring: Ongoing proactive remote server and networking monitoring tool

  • Wifi: new school wifi network and monitoring

  • Audio Visual: new displays in classrooms

  • Hardware Support: PCs, Laptops, iPads, Networks, Servers and WiFi all supported

  • Backup: full online and onsite backup

  • Onsite engineer: one of our technical experts onsite one day a week

  • Helpdesk: 24/7 Email and Phone support

Interested in Technical Support or Managed Services? Get in touch and our Tech team will assist you.